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Excellent wine should be enjoyed more often, and to the last drop. Usual takes the same artful approach to making real wine, but delivers it in generous single-serve glasses. No sweeteners, no flavorings, and no stale, re-corked bottles. Yes to sustainable farms, the best grapes in California, and a fresh glass every time.
Where do you ship?
We currently ship within the United States. We are unable to ship to the following states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Kansas, Mississippi, New Hampshire, New Jersey, Rhode Island, Utah and Vermont. We are also unable to ship to PO boxes, APO addresses, and certain dry zip codes.
Is an adult signature required at delivery?
Yes. Since it is an alcohol, an in-person signature of someone 21 years of age or older is required at delivery. A government issued ID card will be checked at the time of delivery. For this reason, we recommend shipping to a work address or an address where someone will be available to sign. We are also unable to ship to PO boxes.
Can I pick up a delivery due to the adult signature requirement?
Absolutely! We ship via both FedEx and UPS, so you can contact the shipper once your order is on it's way and request to have your package held at one of their locations and pickup at your own convenience. Please note we are unable to accept request for specific shipping providers.
How do I place an order?
Ordering from Usual is simple. Simply choose the wine you are interested in and select if you would like to make a one-off purchase or if you would like to join our monthly club. Be sure to send your wines to an address where someone 21+ will be available to sign
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Paypal. Unfortunately, we cannot accept checks or money orders.
I forgot to enter my discount code!
Unfortunately, discount codes are unable to be applied retroactively.
How do your subscriptions work?
Looking to receive Usual on a regular basis? You can sign up for subscription shipments of our Red, Rosé, Brut or the Mixed Pack. Shipments are automatically processed every 4 weeks from your sign up date and are available in quantities of 6, 12 or 24 glasses for the Red, Rosé or Brut, and 12 and 24 glasses for the Mixed Pack. Monthly Plans receive a 17% discount off each shipment and require a two shipment minimum commitment. You can cancel anytime after your first two shipments directly on your account page or by emailing firstname.lastname@example.org.
I signed up for the Year of Usual, can you remind me how that works?
The Year of Usual was a limited time offer during the 2021 holiday season where you prepaid to receive 12 glasses of wine per month for 12 months. Your wines will automatically be shipped each month on your membership processing date. Your membership will not renew after the 12 month prepaid duration. Please keep in mind that the Year of Usual is not eligible for cancellation or refunds. All sales are final.
My shipment was damaged. What now?
Sorry to hear that. E-mail us at email@example.com with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge. Please note that for canned beverages, we are unable to replace or refund cans that are dented during transit.
I missed my shipment, now what?
Oh no! UPS and FedEx will attempt delivery three times. If you have missed the final delivery attempt and your wine is no longer awaiting pick up, the shipment will be returned to Usual. Please drop us a note at firstname.lastname@example.org and our support team will be happy to assist you. Please note that we charge a $10 restock/reship fee for all returned shipments. Requests for reships or refunds for missed or returned shipments must be submitted within 60 days of the order’s ship date. Any requests submitted after that duration will be issued a store credit less any applicable restock and shipping fees.
I tried the wine and I don’t love it, can I return my order?
While we strive to make wines that everyone will love, we understand that wine is highly personal and everyone has personal preferences. Unfortunately, alcohol shipping laws do not allow for us to accept returns. We do not offer refunds due to personal taste preferences. We thank you for giving Usual a try!
Some of my wines have little crystals floating in them, what are they?
What are your bottles made of? Are they recyclable?
Our bottles are made of high-quality beverage-grade glass and are fully recyclable.
Do you offer wholesale?
At this time, we offer select wholesale opportunities in California. Please email email@example.com and your request will be reviewed.
I’d love to serve Usual at my event or send it as gifts, do you offer a large ordering program?
You can submit a pricing request via our corporate gifting page and we will get back to you asap! Note our bulk order minimum is 120 glasses (5 cases) to qualify for a discount.
How can I contact you?
Email us at firstname.lastname@example.org. We’re here to help!