Where do you ship?
We currently ship within the United States. We are unable to ship to the following states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, New Hampshire, Rhode Island, South Dakota, Utah, Vermont, and Virginia.
Is an adult signature required at delivery?
Yes. Since it is an alcohol, an adult signature is required at delivery. For this reason, we recommend shipping to a work address or an address where someone will be available to sign. We are also unable to ship to PO boxes.
Can I pick up a delivery due to the adult signature requirement?
Absolutely! We ship via FedEx and UPS, so you can can contact the shipper and request to have your package held at a one of their locations and pickup at your own convenience.
How do I place an order?
Ordering from Usual is simple. You can choose red, rosé or brut, and then add to cart. You do not need to create an account to checkout, but it does make the re-ordering process easier. Be sure to send your wines to an address where someone 21+ will be available to sign.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Paypal. Unfortunately, we cannot accept checks or money orders.
Do I have to order at least 6 bottles of each wine?
Yes. Shipping would be prohibitively expensive if we shipped in smaller quantities. 6-packs ensure that we can give free shipping on our orders. Plus, who doesn’t want more wine?
Can I buy your wines in store?
If you're located in the Los Angeles area, you can find us at Hi-Lo Liquor Market, 8582 Washington Boulevard, Culver City, CA.
Check back regularly as we expand to new stores.
Can I try your wines first before I buy?
We partner regularly with best-in-class brands for partnerships and events. Follow our Instagram for more info on upcoming partnerships and events.
My shipment was damaged. What now?
Sorry to hear that. E-mail us at firstname.lastname@example.org with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge.
What are your bottles made of? Are they recyclable?
Our bottles are made of high-quality glass and are fully recyclable.
How can I contact you?
Email us at email@example.com. We’re here to help!