Where do you ship?
We currently ship within the United States. We are unable to ship to the following states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, New Hampshire, Rhode Island, Utah and Vermont. We are also unable to ship to PO boxes and APO addresses.
Is an adult signature required at delivery?
Yes. Since it is an alcohol, an in-person signature of someone 21 years of age or older is required at delivery. A government issued ID card will be checked at the time of delivery. For this reason, we recommend shipping to a work address or an address where someone will be available to sign. We are also unable to ship to PO boxes.
Can I pick up a delivery due to the adult signature requirement?
Absolutely! We ship via both FedEx and UPS, so you can contact the shipper once your order is on it's way and request to have your package held at one of their locations and pickup at your own convenience.
How do I place an order?
Ordering from Usual is simple. Simply choose the wine you are interested in and select if you would like to make a one-off purchase or if you would like to join our monthly club. Be sure to send your wines to an address where someone 21+ will be available to sign
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Paypal. Unfortunately, we cannot accept checks or money orders.
I forgot to enter my discount code!
Unfortunately, discount codes are unable to be applied retroactively.
Can I buy your wines in store?
If you're located in the Los Angeles area, you can find us at Hi-Lo Liquor Market, 8582 Washington Boulevard, Culver City, CA.
Check back regularly as we expand to new stores.
Can I try your wines first before I buy?
We partner regularly with best-in-class brands for partnerships and events. Follow our Instagram for more info on upcoming partnerships and events.
How do your monthly plans work?
Looking to receive Usual Wines every month? You can sign up for monthly shipments of our Red, Rosé, Brut or the Mixed Pack. Shipments are automatically processed every 30 days from your sign up date and are available in quantities of 6, 12, 18 or 24 glasses for the Red, Rosé or Brut, and 12 and 24 glasses for the Mixed Pack. Monthly Plans receive a 17% discount off each shipment and require a two month minimum commitment (so that you receive 2 shipments). You can cancel anytime after your first two shipments directly on your account page or by emailing firstname.lastname@example.org.
My shipment was damaged. What now?
Sorry to hear that. E-mail us at email@example.com with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge. Please note that for canned beverages, we are unable to replace or refund cans that are dented during transit.
I missed my shipment, now what?
Oh no! UPS and FedEx will attempt delivery three times. If you have missed the final delivery attempt and your wine is no longer awaiting pick up, the shipment will be returned to Usual Wines. Please drop us a note at firstname.lastname@example.org and our support team will be happy to assist you. Please note that we charge a $10 restock/reship fee for all returned shipments. Requests for reships or refunds for missed shipments must be submitted within 60 days of the order’s ship date. Any requests submitted after that duration will be issued a store credit less any applicable restock and shipping fees.
I tried the wine and I don’t love it, can I return my order?
While we strive to make wines that everyone will love, we understand that wine is highly personal and everyone has personal preferences. Unfortunately, alcohol shipping laws do not allow for us to accept returns. We thank you for giving Usual Wines a try!
What are your bottles made of? Are they recyclable?
Our bottles are made of high-quality beverage-grade glass and are fully recyclable.
Do you offer wholesale?
At this time, we offer select wholesale opportunities in California. Please email email@example.com and your request will be reviewed.
I’d love to serve Usual Wines at my event or send it as gifts, do you offer a large ordering program?
We love to hear that! We do offer a bulk ordering program for private uses. Please email firstname.lastname@example.org and our team will be happy to provide more information. Our bulk ordering minimum is 120 glasses.
How can I contact you?
Email us at email@example.com. We’re here to help!